www.brandsshoes.co.uk review

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BrandsShoes Shipping & Returns

Choice of Courier differs from time to time.The choice is dependent heavily on the safety of the package rather than speed factor.

We have the logistical network to make the best choice for our clients.

We send to almost any destinations in the world. We always make sure we check all our Shoes and pack our Shoes properly, bubble-wrapped before we ship them out. All orders are shipped either

1. EMS Express Courier Service

2. TNT, FEDEX or AirMail (To most EU countries)

3. Other shipping methods, please contact us first.

4. AIR MAIL REG Services will be used for some deliveries to EU Countries (SAFER Method)

We need to remind all customers that we need the following to ensure 100% delivery to you:

Full Name

Full Address with postal code (ZIP code)

Telephone number (This is important to ensure Guaranteed Delivery)

**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLE if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.

**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to indiv. customers to review re-shipment. Thanks!

DELIVERY CHARGES

Please refer to the Rate Table Above for more details.

DELIVERY TIME

EMS Express with Online Tracking Status

7-12 working days depending on destination and customs clearance

Online Tracking can track your package for you at different stages

We have NO CONTROL over the delivery after it is shipped

Customs clearance and delays may be unavoidable but there is nothing to worry about

EMS Shipping is the FASTEST and most RELIABLE

TNT/UPS/FEDEX Online Tracking

5-12 working days depending on destination and customs clearance

Generally faster than EMS Courier

We have NO CONTROL over the delivery after it is shipped

Customs clearance and delays may be unavoidable but there is nothing to worry about

For EU countries, we will use our discretion and ship out according to the frieght forwarder's best advice after analysis of customs issues.

**Some packages are shipped in TOYS packages when we ship out. Please take note**

REGISTERED AIRMAIL

14-28 working days depending on destination and customs clearance

Generally the safest method to enter into any country

We have NO CONTROL over the delivery after it is shipped

Customs clearance and delays may be unavoidable but there is nothing to worry about

This is the only site to check on AIRMAIL: http://intmail.183.com.cn/

You can use this webpage: http://www.worldlingo.com/en/websites/url_translator.html to translate the web URL Air Mail Site to ENGLISH so you can understand when is the DAY of departure

We will like to emphasize that all orders undergo QUALITY INSPECTION before we pack them and ship them out. All Cheap Shoes are guaranteed to be in 100% BRAND NEW condition upon arrival to you.

ORDER PROCESSING

All orders are normally shipped from our warehouse within 48 to 72 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.

BACK ORDERS

Although every attempt is made to maintain the inventory of each product we offer, occasionally we may run out of certain models due to overwhelming reponse. If any product is not available for shipment, we will contact you by email with up to date delivery information.

Return Policy

Q: I like Shoes on your website. What i concern is can i return if i don't like it?

A: Yes, But you need paid processing fee, shipping fee and transaction fee.

Q: I have received my purchase, but it is defective. How can i do?

A: First, we are sorry to hear this issue. All Shoes is shipped with good condition, the defective may cause when delivered to you. Please contact us by telling us your issue. Our customer service will arrange it either fix locally, sending you the parts you need or return to us.

Q: I can't see any return address on your website. Where do i send it?

A: Please contact us by email. We will send return address via email only.

Q: Can i use English to write your address?

A: Yes sir. Please also print the chinese addres sticked on the return parcel as well. We are sorry to tell china post man do not read English.

Q: I did return Shoes 3 months ago, can i get a respond from BrandsShoes.Co.Uk?

A: We will update with customer when we get the return. For those customer who do not get a respond to us, it may be customer write a english address, wrong address, express shipment, parcel lost, custom blocked... etc. Please do check with your shipping company regarding this return. We have no idea where is it. Thanks

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