Hermes

As of 2008, Hermes has 14 product divisions encompassing leather, scarves, ties, men's wear, women's fashion, perfume, watches, stationery, footwear, gloves, enamel, decorative arts, tableware, and jewelry.

Hermes sales are composed of about 30% leather goods, 15% clothes, 12% scarves, and 43% other wares. The company licenses no products and keeps tight control over the design and manufacture of its vast inventory.

The family company is very attached to its old-fashioned business model and rejects mass production, assembly lines, and mechanization. Hermes goods are almost entirely made in France by hand in middle-sized workshops ("Ateliers Hermes") with an emphasis on quality manufacturing. Indeed, Hermes claims most items are fabricated from beginning to end by one person only, which is supposed to be a guarantee of the quality and uniqueness of Hermes products.

In 2012, Hermes retail outlets changed its policy regarding returns and exchanges of products. Consumers may only exchange items within ten days of purchase, and only for another color variant of the original purchase. No other post-purchase exchanges are permitted and refunds are never offered, regardless of the consumer having a receipt.